warehouse deals are one of the most effective, affordable, and ideal ways to
find great deals on some of the most popular and latest products. Most of us
either settle for highest prices or wait until the new version of the product
is launched so that you can buy the actual one for cheaper.
there are some (probably cleverest) who prefer to buy used items (that look
like new) instead.
certainly has a stigma attached. If you take tech products in specific, people
are often worried of buying used stuff due to certain issues. This could be
smartphones with cracked screens, speakers with audio problems, or laptops with
However, the reality of “used items” is much beyond from its negative connotation. Often, what is considered as “used” might have never been used at all.
Items that are open-box & refurbished fall
under a broad umbrella term, and most frequently are in amazing condition.
someone would have a received iPad as a gift, but would have really wanted it
in another color. So, what do they do? They return it. Since they have opened
the new box it cannot be sold as a brand new product.
exactly when the price of that product goes down – although it is in a perfect
condition. This is exactly where Amazon
Warehouse Deals come to play.
So, let’s understand about it in detail.
- What is Amazon Warehouse Deals?
- How Does Amazon Warehouse Deals Work?
- Listing Conditions of Amazon Warehouse Deals
- Amazon Warehouse Return Policy
- Amazon Warehouse Deals: What Does It Mean To Sellers
- What Does Open Box Products Mean?
- Other FAQs To Note
What Is Amazon Warehouse Deals?
Amazon Warehouse is one of the most reliable places to source out open-box & refurbished products. It boasts a wide range of collection from gadgets to large appliances.
Every item comes with a 30-day return policy, which means that you don’t have to be worried of keeping that item if you still feel that it isn’t that great. You can return it if you no longer wish to keep it.
In simple words:
- Amazon Warehouse Deals is an
integral part of Amazon.com, which specializes in providing big discounts on
products that are warehouse-damaged, returned, refurbished, or something that
is still in great condition but failed to meet Amazon’s rigorous standards to
- Amazon Warehouse Deals offers items
in open-box and new conditions.
- Any product listing listed on Amazon Warehouse section
is inspected and graded before it is sold.
- Amazon has a 20-point inspection
process to determine its quality before it is sold at a discount.
- Purchases made here are backed by
its exclusive 30-day return policy.
thing about Amazon Warehouse Deals is
that every product that they have is inspected properly and given a complete
description about its condition so that you will know what to expect when it
arrives at your doorstep.
In addition, if you are a Prime member, you will get free shipping on any Warehouse deal that you choose to buy. Be it unlocked phones, Amazon devices, kitchen appliances, or smart home devices, the range of deals at Amazon’s Warehouse is something you should checkout.
How Does Amazon Warehouse Deals Work?
The way Amazon Warehouse Deals work is simple
- Amazon receives the product
inventory from the seller.
- Amazon-qualified representatives
check for the product’s working ensured.
- They test, inspect, and grade the
product to determine its quality.
- Products are put up for sale at a
huge discount for the customers to purchase.
Listing Conditions Of Amazon
listing shown on the offer’s listing page of Amazon Warehouse Deals is mentioned
under a specific condition to help potential shoppers realize what they can
expect at the time of purchasing.
Every item listed on an Amazon Warehouse offer
page is described based on these 4 condition types:
If an item
is categorized as “Used,” then it means that it is like New / Open Box
and is in ideal working condition.
What to expect?
- The item’s authentic or protective
wrapping might be missing.
- The packaging can still be intact.
- The product works in a good
condition but can have minor damages.
- Its instructions will be included.
2. Used – Very Good
If an item
is well taken care of, has seen a limited
use, and works in a great condition, then it is listed under “Used – Very Good.” However, it might
arrive with a few damages in packaging or the repackaging for some accessories
can be missing. However, the missing accessories will be defined clearly for every
What to expect?
- The item will have very less wear
- The item has minute scratches or
- The packaging might be damaged.
- The item will still work in an
3. Used – Good
If an item
is listed as “Used – Good,” then it means that it has been used consistently but still remains in a good working
condition. However, the outer packaging can arrive damaged.
What to expect?
- The item has been used consistently
and might have wear & tear.
- The actual packaging of the product
will come damaged or might have been repackaged.
- It might be marked, which means that
it has identifiable markings on it.
- A few accessories of the item might
be missing like instruction manual or screws (if the product is “furniture”).
- The item will function properly.
4. Used – Acceptable
If an item
is listed under “Used – acceptable,”
then it is worn out fairly but still
continues to work in a good condition. It will show a few signs of wear and
What to expect?
- The item might arrive damaged or can
- The item will work in a proper
- There might be some aesthetic issues
like dents, worn corners, and scratches.
- A few parts or accessories might be
missing such as USB cable (if it is a laptop) or screws (if it is a furniture).
If an item
is categorized as “renewed,” then it
means that it is a pre-owned product, which has been tested and inspected properly
to work as well as look like a new product.
listed under “renewed” will be inspected by Amazon-qualified suppliers, who
- A vendor
- A seller
- Amazon staff
What to expect?
- The item comes with a warranty.
- The item will have minimal signs of
- The item will come in a white or
brown box with its accessories (but generic).
- It doesn’t have visible
imperfections or issues when seen 12-inches away.
- The item comes with a refund or
replacement option but within 90 days of purchase. This is accepted only if the
item fails to work as expected.
- Any exception about its condition
will be mentioned in the DESCRIPTION section.
- Some items under “renewed” also qualify
for Amazon Renewed Guarantee.
Note: DLC (Downloadable Content) for codes of online play might not be included or redeemed. They might need extra purchases. Also, missing activation code for any bonus content online might be expired or missing.
About Amazon Renewed
that is listed as “renewed” will be
tested and inspected to make sure that it is in:
- Good condition
- Works properly like a new product
This job is
executed by an Amazon qualified & performance managed supplier. As said
above, this could be:
- Amazon themselves
- The actual seller
- Third party vendor (when Amazon.com
sells sources and sells items from third-party vendors).
& inspection process usually includes:
- A complete diagnostic test
- Replacing any defective part
- An in-depth cleaning process (by Amazon
or the supplier)
The items are inspected in such a way that they
will have minimum or no signs of imperfections or wear when held twelve inches
will be packed either in a brown or white box with its accessories (generic). However,
wireless devices will not include headphones.
addition, batteries will also be tested to make sure that it has a minimum
capacity of 80%, relative to a new piece. Any exception will be stated clearly
in the product’s detail page.
earlier, any item on Amazon that falls under Renewed will come with a 90-day warranty backed by the supplier. This
means that Amazon’s qualified supplier will give a refund or replacement within
90 days from the date of purchase if the item doesn’t work as expected.
Amazon Renewed Guarantee
The option of Amazon Renewed Guarantee is
applicable only on selected Renewed products, which will be clearly mentioned in
the product’s information page.
It usually covers
hardware issues, which weren’t caused by the owner like defective parts. Accidental
damage, software issues, data loss, and theft aren’t covered under this
Amazon Renewed Guarantee provides you:
- A refund or replacement within 90
days from the day of purchase if the purchased product doesn’t function
- The same return policies (standard) is
applicable on renewed items if they don’t look new.
- A fast and hassle-free support for
- Free troubleshooting from Amazon’s
single point of contact.
Claim Procedure for Amazon Renewed Guarantee
can contact Amazon’s support any time at its toll free number 1-800-362-5703
through the “Your Orders” page.
- Step 1: Go
to the Your Orders page.
- Step 2:
Click on the button – Get Product
Support, next to the renewed item your purchased.
- Step 3: If
you don’t see this button, you can contact Amazon from the toll free number
When you do
these steps, a customer associate will troubleshoot your issue with the product.
If this troubleshooting
process fails to fix your problem, you will get another unit as a replacement
if it is available.
But if the
unit is not available, you will receive a complete refund. Keep in mind that
the option for replacement is available only for products that are Fulfilled by Amazon (FBA).
You will have
to return the defective unit though but without any charge. But if you don’t
return the item within 90 days from the day of purchase, you might be charged
with the actual amount you paid for it.
choose to receive a complete refund and buy a new product, which has an
applicable shipping cost, then, it should also be paid.
Note: If the defective product happens to be a smart
gadget, make sure to take a backup of all the data, turn off phone tracking
features, and do a quick factory reset (so that all your personal data are
removed) before returning it. If you don’t do these steps, the device won’t
qualify for refund or replacement.
Amazon Warehouse Return Policy
- Items shipped from Amazon Warehouse can be returned within 30
days from the date of shipment. However, a few items can have different
requirements or policies associated with them.
- Open box or used products bought
from Amazon Warehouse can also be returned within 30 days from the date of shipment.
However, a few items can have different requirements or policies associated
- Certified Refurbished products can
be returned within 90 days from the date of shipment.
Amazon Warehouse Deals: What Does It
Mean To Sellers?
Certainly, Amazon Warehouse Deals won’t be able to compete against Buy Box. Also, according to FBA’s Lost & Damaged Inventory Reimbursement Policies, a seller can reimburse only for items that are lost / damaged but under the control of Amazon.
What are FBA lost & damaged inventory
your inventory is damaged or lost, especially when it is under the control of
Amazon (damaged by Amazon’s partnered carrier, or at the time of delivery, or
in the fulfillment center), Amazon will either:
What will be the replacement value for sellers?
multiple factors into account while determining a product’s value, even
- A seller’s sales history
- Average selling price of FBA on
- The sales history of a particular
they do not find adequate information that could determine the product’s value,
then the value for replacement is evaluated based on the default replacement.
receive a default replacement value and further, choose to request for a
reevaluation, then, Amazon might request further information like:
Note: The replacement value won’t exceed 5000 USD for
If an item is valued to be above 5000 USD, Amazon recommends you to consider buying a third-party insurance.
What Does Open Box Products Mean?
When you see a product marked – open box – it
means that the item has been opened. And it has been likely returned for certain
reasons, but not because it is damaged.
Based on a research report published by Accenture, only 5% of returns are associated to product defects. So, an open-box item could just be something because a shopper might have changed his or her mind about it. Or maybe, the buyer might have returned it because he or she would have decided to go for another color or another brand.
Therefore, to shoppers, this could mean like buying a brand new product – unused – and for a good discount.
open-box item is typically returned goods or floor models, which have been
tested, inspected, and graded to ensure that it works like its new version.
However, this might not be the case always. Unlike
Amazon, most stores let you to return the items only after a couple of weeks.
Consequently, these open-box products would have noticed some use.
Probably, a little cosmetic damage or wear than it was
originally. Open-box items can also be some floor models, which a particular
online store might have used to display the items to its buyers.
7 Things to
consider before purchasing an Open-Box
Before you buy an item that says “open-box,” make sure
to consider these points:
Though most open-box items will work fine, a few might
not. This is where “return policies” play a key role. So, make sure that the
open-box product comes with a proper return policy.
2. Cost to
If an online store has return policies, you will also have to check whether there is a fee for restocking, or you might have to pay for returning the purchased item.
At times, the warranty from the manufacturer might be
still applicable to an open-box product that you have purchased. However, this
is not the case all the time. So, check for this factor too.
4. Location it
Try to find if the item was actually a return. If yes,
what was the reason behind the return? Was it a floor model? Or perhaps,
something else? These answers give a great hint about the product’s condition.
If you are in a physical store, you can see the damage
or ask the representative before you purchase. However, this is not the case
with an online store. At such times, look for pictures properly.
Sometimes an open-box item might not include its user
manual or accessories. Though you can easily get those manuals online from the
manufacturer’s official website, the case with the accessories are different.
So, make sure to look for that.
You might think that all the open-box items are big
deals, However, this isn’t the case always. Unless you are getting a nice
discount, open-box might not be worthy enough.
Where to buy
The best place to buy an open-box product is from:
with Amazon Open-Box Deals then?
Since it is Amazon, you don’t have to worried about
the quality. Though it sells open-box items to customers, it always double
checks to ensure they are in proper working condition. Moreover, they offer
30-day standard return policy just as you get with any other item after you
Other FAQs of Amazon Warehouse Deals
Here are a
few frequently asked questions related to Amazon Warehouse you might want to
make a note of:
1. What is Amazon Warehouse?
Warehouse) is a part of Amazon’s business, which:
- Sells used products at great quality
- Rents used textbooks
It is a
trustworthy and best place to look for deals on used items.
2. Why should you buy from Amazon Warehouse?
can locate big deals on thousands of used products (high-quality) on Amazon
Warehouse. Every item listed here is tested, graded, and inspected with the
help of its stringent 20-point quality inspection process before it is put up
for sale at a discount.
with dedicated customer support and a 30-day return policy just as you buy any
new product on Amazon.
- Trust: You
can shop with confidence even if it is a used item.
- Great deals:
You will receive amazing deals from its wide range of collection.
- Sustainability: Buying used items is eco-friendly.
3. Do items sold on Amazon Warehouse (AW) have
any used item will not come with its manufacturer’s warranty. However, it is
Amazon who is selling it and hence, it is backed by its 30-day return policy.
4. What is the replacement policy for Warehouse
product is unique and so is its nature. Therefore, Amazon does not offer
replacement options for items bought via its Warehouse. However, customers can
choose to return the item if it doesn’t work properly, within 30-days from the
date of purchase and get a full refund.
5. Do products sold on Amazon Warehouse have
Free or Prime Shipping?
Yes. A few
items qualify for prime or free shipping.
6. How to evaluate an item’s condition?
tests every item thoroughly to make sure that its condition is right before
selling it to its customers.
7. Do products on Amazon Warehouse deals
eligible for super-saver delivery?
Amazon’s standard shipping policies and rates apply to these items, even including
Free & Super Saver Delivery but only for qualifying orders.
8. Why does the inventory on Warehouse Deals
specializes in warehouse damaged, returned, refurbished or used products, they
cannot predict a future availability of any item. Therefore, if you truly want
a product, make sure to check frequently.
warehouse is one of the best ways to look for used items but yet in great
working condition. It is a great way to save money. So, what is your take on
used items and from where do you buy it and what was your experience like?
Share with us in the comments section.
Customer Success Head at SellerApp
Customer success leader with expertise in coordinating between cross-functional teams in product development and strategy, professional services, sales, marketing and content to deliver excellent customer experience and accelerate growth within the company by ensuring clients’ success.