Whether you have an issue with finding a customer’s shipping address, struggling to cancel that product listing that you have launched, or even want to revoke the suspension of your account, try dialing the Amazon seller central phone number.
Within a few minutes, the Amazon Seller Support team will help you fix the issue. How do they do it? Let’s dig out the details.
What Is Amazon Seller Support?
Amazon’s seller support team assists sellers from their registration process to becoming approved sellers. However, it is not limited to this.
While some sellers sell their items but choose Amazon warehouses for their goods to get packed and delivered to their respective customers, others prefer selling and shipping their products to customers on their own.
While executing these tasks, sellers might face issues and seller support help them in all ways.
In fact, even to an extent that if a seller has an issue with a customer, the team helps him or her to connect.
What Is The Amazon Seller Central Phone Number?
After proper research, we found that there is no direct phone number or helpline to contact Amazon customer support, especially for sellers.
The only way you can contact them is by logging in to your Seller Central account and following the steps mentioned further below in this article.
If you are a seller in the
If you are a seller in Japan (Amazon.co.jp) and have questions about your seller account, you can contact Seller Support Japan.
If you’re selling in UAE (amazon.ae) and have queries about your seller account, you can contact customer support here.
If you’re selling in the Netherlands (amazon.nl) and have queries about your seller account, you can contact customer support here.
If you’re selling in Saudi Arabia (amazon.sa) and have queries about your seller account, you can contact customer support here.
Note: Though we have taken the phone number from their official website, there might be times when these phone numbers may not work.
The best way is to contact the support team from within Amazon Seller Central. To do this, follow the instructions given below:
Step 1: Sign in to your Amazon Seller Account by clicking this link and then click on ‘Help’ in the top left corner. Amazon will display some “Recommended for you” issues based on your Seller Central account. If those recommendations are irrelevant to the issue at hand then scroll down and click on ‘Get Support’.
Step 2: You will first have to choose what your problem is associated with so you will have two options to choose from:
- Selling on Amazon –Select this option if you have queries related to selling or listing on amazon.com.
- Advertising & Stores – Select this option if you have queries related to sponsored brands, stores, and sponsored products.
You have to be specific about the issue that you are facing in Seller Central. So, choose the respective option.
Step 3: After you click any one of the above two options, you will be redirected to a detailed page. Over here, you can either describe your issue in detail or choose from a list of common questions as hyperlinks. Each of these will have a detailed menu with more questions/issues as hyperlinks.
Step 4: Look for the questions displayed and if it is something that you want to ask, you can directly click and get the answers. However, if your question is not listed, type the issue on the seller support’s search bar and press the enter key.
Step 5: If your issue still doesn’t show up on the search results, you can click on the ‘Contact us’ option.
Step 6: You will then have a dropdown menu to choose the language you want to communicate in. Choose the respective language.
Step 7: At the bottom, you will see three tabs to communicate with the customer support team – Email, or Phone. Choose anyone.
Step 8: When you click the Email tab, you should write the reason for contacting them and describe the issue that you are facing in a few lines. Click on the submit button. The email will be then sent to the customer service team, and they will reply to your email within 24 hours or less. Note that you will receive the email on the ID that you have registered your seller account with and you too will have to revert within 24 hours or else Amazon will close your case.
Step 9: When you click the phone tab, you directly get the option to talk to any of the Amazon associates directly. All you have to do is to select the country from the dropdown menu provided. Enter your contact number. If you feel that your issue needs to be addressed immediately, check the box that says “this issue is urgent and requires immediate attention.” Along with these details, you need to write a few lines about the issue and press the button “call me now.”
A member from the customer support team will call you in a few minutes and you can communicate about your issue in detail and get proper assistance.
Telling them multiple issues at the same time leads to confusion and they might not be able to give you the right solution. Also, doing this might cause further delays and nothing might be fixed on time because your issue will move around from one department to the other. In addition, there might be chances that a few issues would still not be addressed. And definitely, you don’t want that to happen.
Moreover, it is important to note that Amazon has clearly crafted algorithms that base the kind of support you will get. This depends on 3 factors:
- The kind of issue you are facing
- For how long has your issue or ticket been open
- How many responses your issue receive from the time it was opened
When you talk to the customer support team, keep the following things in mind:
Before you decide to talk to the Amazon seller support team, ensure that you have a few things handy, as they are required while describing your questions or issues:
- Keep your seller account details and billing information handy, as the representative might ask you for it.
- Before talking to the representative, ensure that you have your unresolved order open on the computer screen, especially if you are calling to talk about an order or a dispute that you have with a customer.
- Keep a notepad or a paper and a pen handy to jot down some details that the representative may give you. This information might be required to follow
upthe issue to get it resolved.
Additional Read: What are the most popular products to sell on Amazon?
When sending an email to the seller support team, keep the following things in mind:
If you feel that writing all your issues clearly will help the representative to address each of the issues, then it is better to go with the option – of email – than to have a phone call. Now, keep the following tips in mind while writing an email:
- Explain the issue as clearly as possible.
- Do not deviate from the topic because again, writing about different things will make your email move to different departments.
- Be precise and give as much as information you can.
- Phrase your sentences properly and logically.
- If you have multiple issues, order them one by one, and explain each one clearly.
- Provide your interpretations of what might be causing the issue so that they can have an idea.
You can check the progress of your issues at any time by opening your Case logs in the Amazon Seller Central Help section.
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