{"id":14603,"date":"2021-10-22T12:01:08","date_gmt":"2021-10-22T12:01:08","guid":{"rendered":"https:\/\/staging.sellerapp.com\/blog\/?p=14603"},"modified":"2026-02-20T17:06:08","modified_gmt":"2026-02-20T11:36:08","slug":"best-amazon-review-strategy","status":"publish","type":"post","link":"https:\/\/www.sellerapp.com\/blog\/best-amazon-review-strategy\/","title":{"rendered":"How to Develop the Best Amazon Review Strategy"},"content":{"rendered":"\n<p>While it\u2019s no secret that <a href=\"https:\/\/www.sellerapp.com\/blog\/get-amazon-reviews-2021\/\">Amazon reviews<\/a> are important, new sellers always seem to be caught off guard at how much value they truly hold. Reviews impact much more than sales; they also affect your product visibility, bestseller ranking, and inventory planning, just to name a few. Plus, in such a crowded marketplace, their <a href=\"https:\/\/www.sellerapp.com\/blog\/ecommerce-social-proof\/\">social proof<\/a> is priceless.<\/p>\n\n\n\n<p>For better or worse, reviews matter on this marketplace. It\u2019s virtually impossible to have a winning product without them.<\/p>\n\n\n\n<p>That being said, it\u2019s one thing to realize you need reviews and a whole other thing to actually go out and get them. Keep reading to learn some top Amazon review strategy methods (expert tips included!) and <a href=\"https:\/\/www.sellerapp.com\/blog\/how-to-deal-with-negative-reviews-on-amazon\/\">what to do when negative reviews inevitably show up<\/a>.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5 Ways to Increase Your Amazon Reviews<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/get-amazon-reviews-2021\/\">Getting more Amazon reviews<\/a> can be a tall order, but there are things you can do to facilitate it. Amazon does allow review solicitation (read that again \u2014 yes, it is still allowed). Like most things in life, you just have to follow the rules. When you don\u2019t, that\u2019s when you get into trouble.\u00a0<\/p>\n\n\n\n<p>With that important reminder out of the way, here are a handful of ways that you can <a href=\"https:\/\/www.sellerapp.com\/blog\/get-more-amazon-product-reviews-legally\/\">get more Amazon reviews<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Amazon\u2019s Request a Review Button<\/h3>\n\n\n\n<p>The Amazon Request a Review button inside Seller Central sends a combined seller feedback and <a href=\"https:\/\/chromewebstore.google.com\/detail\/amazon-review-request-too\/akaobgcedoikjgdlbecjejhdfhdmobph?hl=en\" data-type=\"link\" data-id=\"https:\/\/chromewebstore.google.com\/detail\/amazon-review-request-too\/akaobgcedoikjgdlbecjejhdfhdmobph?hl=en\" target=\"_blank\" rel=\"noopener\">product review request<\/a> to buyers on your behalf. The marketplace automatically translates these messages into the buyer\u2019s preferred language, something that is now a requirement. That key benefit, along with the knowledge that these requests will always be compliant with the policy because they come straight from Amazon, make it an attractive option for sellers.<\/p>\n\n\n\n<p>Recommended guide: <a href=\"https:\/\/www.sellerapp.com\/blog\/best-amazon-review-software\/\">Amazon Review Software Tools to Increase Sales<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Amazon\u2019s Buyer-Seller Messaging System<\/h3>\n\n\n\n<p>Another option is <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-buyer-seller-messages\/\">Amazon\u2019s Buyer-Seller Messaging system<\/a>. This review method also requires you to log into <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-seller-central-guide\/\" data-type=\"post\" data-id=\"2154\">Seller Central<\/a>, find the order in question, and send out a request in a buyer\u2019s preferred language. However, since these messages do allow for some customization, it\u2019s easy to inadvertently violate Amazon\u2019s guidelines. Always be sure that you\u2019re following the marketplace\u2019s policies before sending.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Automated Review Requests<\/h3>\n\n\n\n<p>Manually sending review requests through Seller Central isn\u2019t always going to be the best use of your time. Thankfully, third-party software like eComEngine\u2019s FeedbackFive exists to take this tedious task off your plate. With <a href=\"https:\/\/www.ecomengine.com\/feedbackfive\" target=\"_blank\" rel=\"noopener\">FeedbackFive<\/a>, you can easily create template email campaigns and automate your requests through Amazon\u2019s Buyer-Seller Messaging or Request Review systems. Not only will you be able to send the right message at the right time (more on that later!), you\u2019ll be able to monitor feedback and reviews received and view <a href=\"https:\/\/www.sellerapp.com\/blog\/best-amazon-analytics-tools\/\">detailed analytics<\/a> about your emails to structure more efficient campaigns.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Product Inserts<\/h3>\n\n\n\n<p>Simple and often surprisingly effective, this method entails asking a buyer for a review on an <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-product-insert-cards\/\" data-type=\"link\" data-id=\"https:\/\/www.sellerapp.com\/blog\/amazon-product-insert-cards\/\">insert card included with their item<\/a>. However, this is another area where you have to be very careful. While plenty of sellers abide by the rules for this type of communication with customers, others don\u2019t. You may think Amazon won\u2019t find out, but they often do. The penalty won\u2019t be pleasant.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Amazon Vine Program<\/h3>\n\n\n\n<p>The <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-vine-program-reviews\/\">Amazon Vine program<\/a> is Amazon\u2019s own way of soliciting reviews for new products. The program invites trusted Amazon reviewers, or Vine Voices, to give an honest assessment of your item. Vine is a popular review method for increasing reviews on newly launched products, but you must meet certain eligibility criteria and offer your products to reviewers for free. It\u2019s not the best choice for everyone, but it can be effective for kick-starting reviews.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When to Send a Review Request<\/h2>\n\n\n\n<p>As you can see, you have several options for getting more Amazon reviews. But part of your Amazon review strategy should also center around <em>when<\/em> to ask for reviews, not just how \u2014 it\u2019s not a one-size-fits-all situation.\u00a0<\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/improve-amazon-feedback-rating\/\">Feedback<\/a> and review requests must be sent within 30 days of order completion. But, if you send a review request too early, the customer may not have used the product yet, or maybe it\u2019s something that takes more time to fully appreciate and form an opinion about. This could lead to a negative review that falsely claims the product doesn\u2019t work. On the other hand, if you send a request too late, the customer may have already forgotten about the item.\u00a0<\/p>\n\n\n\n<p>You want the benefits to be top of mind, so ask yourself this question before sending any review request: when will the customer see the most value in my product?\u00a0<\/p>\n\n\n\n<p>We typically recommend the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>5-7 days after delivery for small, consumable products.<\/li>\n\n\n\n<li>8-10 days after delivery for products that need more free time (like a weekend) to enjoy, such as for sports and outdoor items.<\/li>\n\n\n\n<li>14-21 days after delivery for larger, longer-lasting items or those that take more time to become familiar with. Examples include furniture, electronics, shoes, etc.<\/li>\n\n\n\n<li>30 days after delivery for products that require an extended period of time to see the true benefits. This is almost always the case with products like vitamins or supplements that usually suggest 30 days of use.<\/li>\n<\/ul>\n\n\n\n<p>You also need to factor in seasonality as things like <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-halloween-product-trends\/\">Halloween<\/a> costumes and other seasonal decor are used during specific times.\u00a0<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.sellerapp.com\/blog\/presents-amazon-q4-mastery-event\/\">Q4<\/a> gift-giving season also throws you a curve ball. Since many shoppers are ordering gifts online to be delivered directly to the recipient or gifted to them at the end of December, you\u2019ll want to account for that unique buyer intent. Therefore, once it\u2019s mid-November, we highly recommend adjusting the timing of your review requests to 30 days after delivery. As Christmas approaches, you can re-adjust your timing once again to just a few days after delivery to capture those last-minute holiday orders.\u00a0<\/p>\n\n\n\n<p>Timing is everything, which is why FeedbackFive allows you to implement different timing rules for your requests. These little adjustments can go a long way toward increasing not only your number of reviews but their quality as well.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"360\" src=\"https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy.jpg\" alt=\"Best Amazon Review Strategy\" class=\"wp-image-14604\" style=\"width:512px;height:360px\" title=\"\" srcset=\"https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy.jpg 512w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy-300x211.jpg 300w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy-110x77.jpg 110w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy-200x141.jpg 200w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy-380x267.jpg 380w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/amazon-review-strategy-255x179.jpg 255w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">How to Manage Negative Reviews<\/h2>\n\n\n\n<p>Now, here\u2019s the hard truth \u2014 even with an excellent review strategy, you can still receive negative ratings. But this isn\u2019t all bad news. Occasional <a href=\"https:\/\/www.sellerapp.com\/blog\/how-to-deal-with-negative-reviews-on-amazon\/\">negative reviews<\/a> are normal and expected and actually help add authenticity to your offering. A 5-star product that doesn\u2019t have a single bad review is going to look awfully suspicious to buyers \u2014 and to Amazon.\u00a0<\/p>\n\n\n\n<p>So while a few bad reviews are generally fine, you don\u2019t want this to become the norm. It\u2019s still worth investigating what\u2019s going on and taking action when you can. Here are a couple of things that you can do.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conduct an Amazon Review Analysis<\/h3>\n\n\n\n<p>It sounds fancy, but it simply means to put your detective hat on and do some digging as to the root cause of the problem. Carefully analyze what was said and look for common themes. Then, consider taking these actions:<\/p>\n\n\n\n<p><strong>Improving your Products:<\/strong> If you\u2019re seeing something that signals a design flaw or an issue with material quality, it may be time to chat with your supplier. If it\u2019s widespread enough, a new supplier or product redesign may be in the cards.<\/p>\n\n\n\n<p><strong>Updating Your amazon Product Detail Page: <\/strong>Does your product listing set the wrong buyer expectations? If the product details\/instructions are too confusing or the images are misleading, buyers might be using the item incorrectly and leaving bad reviews. Make updates accordingly.<\/p>\n\n\n\n<p>Learn more about the Amazon product detail page, <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-product-detail-page\/\">here<\/a>.<\/p>\n\n\n\n<p><strong>Refining Your Shipping Practices:<\/strong> If the wrong item is regularly shipped or your packaging is poor, buyers will often voice their displeasure in a product review. This is typically more of a problem for sellers that fulfill their own orders. Talk with your team and come up with a solution, stat.<\/p>\n\n\n\n<p>You also might be able to identify new <a href=\"https:\/\/www.sellerapp.com\/amazon-product-ideas.html\">product ideas<\/a> from your own review comments or those of your competitors. Also, don\u2019t forget to analyze the review\u2019s legitimacy. Fake Amazon reviews are still a big problem, so don\u2019t rule out this possibility. <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-vendor-central-reports\/\">Report <\/a>it right away.<\/p>\n\n\n\n<p>Must read: <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-ai-reviews\/\" data-type=\"link\" data-id=\"https:\/\/www.sellerapp.com\/blog\/amazon-ai-reviews\/\">Amazon\u2019s AI-Generated Review Summaries: A Game-Changer or a Gimmick?<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Buyers Following Negative Reviews<\/h3>\n\n\n\n<p>Amazon unveiled this feature in June 2021 with an announcement on the Brand Dashboard in Seller Central. One of the many <a href=\"https:\/\/www.ecomengine.com\/amazon-brand-registry\" target=\"_blank\" rel=\"noopener\">benefits for brand registered sellers<\/a>, this new feature allows you to contact buyers who left critical (1-3 star) reviews with templated, uneditable emails through Buyer-Seller Messaging.\u00a0<\/p>\n\n\n\n<p>You can send messages for two reasons:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To offer a full courtesy refund or replacement item<\/li>\n\n\n\n<li>To clarify a product issue based on the review<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"170\" src=\"https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review.jpg\" alt=\"Amazon Review Analysis\" class=\"wp-image-14605\" title=\"\" srcset=\"https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review.jpg 512w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review-300x100.jpg 300w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review-110x37.jpg 110w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review-200x66.jpg 200w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review-380x126.jpg 380w, https:\/\/www.sellerapp.com\/blog\/wp-content\/uploads\/2021\/10\/increase-amazon-review-255x85.jpg 255w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>While it would be nice if more customization was available, this is definitely a step in the right direction after sellers were stripped of their ability to comment on reviews back in December 2020. You can find this feature on the Brands menu under \u201cCustomer Reviews.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fine-tune Your Amazon Review Strategy Today<\/h2>\n\n\n\n<p>As an Amazon seller, you should always do your best to get recent and relevant reviews from satisfied buyers \u2014 it\u2019s what Amazon wants to see and is really the most effective way to lessen the effects of negative ratings. But it doesn\u2019t stop there \u2014 you should also continually monitor your reviews to make any product or listing improvements that might prevent lower ratings in the future.<\/p>\n\n\n\n<p>Clearly, having the right Amazon review strategy in place is crucial. This is the exact reason why thousands of Amazon sellers have turned to FeedbackFive for help. The software\u2019s powerful feedback and review automation can help you reach more buyers, while the flexible product review management plans make it super easy to monitor your <a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-asin-guide\/\" data-type=\"post\" data-id=\"10413\">ASINs<\/a> (or even those of your competitors!) for new reviews. Text and\/or email alerts also let you know when a rating was received, so you can contact the buyer or start your own analysis.\u00a0<\/p>\n\n\n\n<p>If your review strategy isn\u2019t up to par, it\u2019s time to make it happen \u2014 your business depends on it.<\/p>\n\n\n\n<p><strong>Additional Read : <\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-strategy-plan\/\">Amazon sales strategy for brand owners<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/how-does-amazon-wishlist-work\/\">The Amazon Wish List \u2013 Everything You Need To Know<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/how-to-respond-to-negative-reviews\/\">Firefighting Negative Reviews on Amazon<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/new-seller-amazon-selling-problems\/\">Top 5 Problems Encountered by Newbie Amazon Sellers<\/a> <\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-edi-vendor-central\/\">How to Set Up EDI with Amazon Vendor Central<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.sellerapp.com\/blog\/amazon-seller-flex-program\/\">Amazon Seller Flex Program<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>While it\u2019s no secret that Amazon reviews are important, new sellers always seem to be caught off guard at how much value they truly hold. Reviews impact much more than sales; they also affect your product visibility, bestseller ranking, and inventory planning, just to name a few. Plus, in such a crowded marketplace, their social&hellip;<\/p>\n","protected":false},"author":27,"featured_media":18378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[288,286,287,361],"tags":[],"class_list":["post-14603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-marketing","category-amazon-selling-tips","category-reviews-and-ratings","category-seller-central"],"modified_by":null,"_links":{"self":[{"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/posts\/14603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/comments?post=14603"}],"version-history":[{"count":1,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/posts\/14603\/revisions"}],"predecessor-version":[{"id":33488,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/posts\/14603\/revisions\/33488"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/media\/18378"}],"wp:attachment":[{"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/media?parent=14603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/categories?post=14603"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerapp.com\/blog\/wp-json\/wp\/v2\/tags?post=14603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}